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SAFETY FIRST AT ALL TOYOTA, LEXUS & HINO DEALERS
24 Mar 2020
Toyota South Africa
Toyota South Africa
At Toyota, ensuring the safety and well-being of employees and customers is our number-one priority.
Leon Theron, Senior Vice President of Sales and Marketing at Toyota South Africa Motors (TSAM) is optimistic about the measures the company has put in place: “We all have a responsibility to try and stem the spread of COVID-19 and as a responsible corporate citizen, Toyota is certainly playing its part.
“While buying a car might not be top of mind at present, our dealers are a lifeline to many businesses – providing parts and service as well as vehicles to support much-needed services and mobility in many communities which so critically need them.
“I would, therefore, like to take this opportunity to reassure our customers that we have taken every action we possibly can to mitigate the effects of spreading this dreaded disease by requesting specific steps that all our dealers take to increase their hygiene and sanitization procedures, as well as recommending practicable solutions to minimize social interactions.”
What are some of the hygiene practices TSAM has requested all Toyota, Lexus and Hino dealerships institute?
Compulsory hand sanitation for all staff and guests upon entry to our dealerships with sanitisers available at exit points as well.
Hand sanitisers on all desks for the convenience of customers.
Staff to diligently sanitise their hands throughout the day.
All drivers and security staff to make use of gloves while carrying out their duties (in addition to sanitising their hands).
Workplaces and common areas to be sanitised at frequent intervals during the day.
Making use of disposable cups in hospitality areas.
What about vehicles that are booked in for servicing?
In addition to obligatory sanitising, service advisors are advised to wear gloves and use a sanitised cloth to wipe the pen before the customer signs any documentation.
It’s recommended that customer lounge surfaces be cleaned before the customer is seated.
The drivers moving the vehicles are required to sanitise their hands before applying the seat-, steering wheel- and gear lever covers.
A sanitised cloth should be used to wipe the car keys – in the case of ‘push/start’ vehicles, plastic money bags should be used to store the keys in order to prevent contamination.
Technicians to sanitise their hands before fetching the vehicle and parking it at the service bay, and once again before checking the car’s interior.
After servicing, the technician is required to wash his hands before taking the vehicle to the wash bay.
At the wash bay, cleaners are not to remove the steering wheel, handbrake and gear lever covers.
The wash bay team cleaning the interiors will ensure that only disinfected cloths are used.
What suggested measures have been put in place to restrict social interaction?
Fewer people to be transported in courtesy shuttles after they have dropped off their vehicles for servicing, with some dealerships offering a ride-hailing service such as Uber instead.
While-you-wait servicing to be offered where practical.
A fetch-and-delivery service to be offered by selected dealerships.
“We care deeply about the health and wellbeing of our staff and customers alike which is why we are taking every precaution to prevent the spread of COVID-19.
“Thank you for your ongoing support and patience in these unprecedented times – together we will weather this storm,” says Theron.
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